Chargebacks
Every chargeback has its process and its deadline
First chargeback, pre-arbitration, representment -- every stage tracked by reason code, ARN, and scheme-specific response deadlines.
Dispute management
Chargebacks: structured process, full traceability
Chargeback management means respecting scheme-specific representment windows, assembling compelling evidence packages, tracking by reason code and ARN, and monitoring win rates. SUGA turns this into a structured workflow with automated deadline alerts and document management.
Every chargeback has its timeline, documentation, and traceable resolution. Prevention insights to reduce dispute rates.
Capabilities
Reason codes, representment windows, ARN tracking, and win-rate analytics.
Dispute workflow
Complete workflow with configurable states, transitions, and actions.
Document management
Evidence and supporting documentation upload and management.
Resolution tracking
Status tracking for every dispute through final resolution.
Deadline control
Automatic expiration alerts to meet card brand deadlines.
Dispute analytics
Dashboards with chargeback rate metrics, reasons, and trends.
Prevention
Data-driven insights to identify and reduce chargeback causes.
Dispute management that respects scheme deadlines
Deadlines, documentation, and resolution in one place.